“I’m always learning from other operators.” “Every day I consider myself to be a student,” Winkfield said. “It’s all about who you surround yourself with.”īoth Winkfield and Greeno speak with other Chick-fil-A owner-operators regularly to benchmark and discover new ways to improve their businesses. Relating to like-minded leaders can make you feel less isolated and overwhelmed. It’s easy for an entrepreneur to get bogged down with daily operations and the professional development of employees, but it’s critical for leaders to make time for their own personal development as well. “I’m a coach, and it’s important that my team knows I’m accessible to them at all times,” she said.Ĭhick-fil-A at Camp Creek Parkway Operator Melissa Winkfield speaks with an employee. Winkfield takes a similar approach, sitting down with her team members every week to discuss personal and professional growth. “Everyone has a story, and it’s my job to give them the tools they need to succeed.” “I hope to provide them with some inspiration,” he said. With an array of interests himself, he makes a concerted effort to get to know every one of his team members (he has 125) and find out what makes them tick. Now a father of six, Greeno operates two stores, is an author and has set two Guinness Book World Records. He often shares with his employees how he started 23 years ago making six dollars an hour as a team member. Greeno emphasizes the importance of talking with the team on a daily basis. Here is what they say entrepreneurs must master in creating and maintaining a lasting business: We spoke with veteran Chick-fil-A owner-operators, Arthur Greeno, who runs two locations in Tulsa, Oklahoma, and Melissa Winkfield, whose restaurant is in East Point, Georgia, about what they’ve learned through managing their businesses. The rewards of being your own boss-especially within the hospitality industry where business is centered on serving people-are significant. Entrepreneurship by its very nature is challenging, but it can also be equally fulfilling.
Starting your own business and managing a team, finances and ensuring day-to-day operations run smoothly is no small feat.
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